In every business, it is crucial to maintain positive and professional contact with the customers. Become an excellent customer service worker and create an outstanding image of your company. Influence the opinion people hold about your company with professional techniques, that this course teaches. Care gently and professionally of your customers and enjoy their loyalty.
This diploma course shows and explains various techniques how to satisfy customers’ needs in the best way possible and see them come back.
Understand key elements of customer service
The course outlines all most important elements of face to face and indirect contact with various customers in various scenarios. Have a general overlook on what there is to learn while dealing with a customer.
Get to know most common types of customers’ problems
People who come to your company are different, but their problems or needs can be grouped in some general types. Find out what problems people might have in the retail industry, hospitality industry or public servants. Perhaps somebody charged them too much for something or they are in the store and the lineups are too long or they are at a hotel and wi-fi is not working.
How to talk to customers
Practice policies and procedures in dealing with your customers. Learn phrases to be said if your customers are upset and disappointed or rude and aggressive. Each situation can be resolved with the use of certain procedures. Learn what actions to take. What to say or do at the beginning of the conversation, how to stay professional and calm during the conversation, and how to end on the positive and friendly note because you want the customer to come back
Build up your resume or portfolio
The course is extremely interesting and totally free, when you are confident with all the material, take assessments. If you score 80% or more for each section purchase our Alison diploma and attach it to your resume. Our certificates are highly recognized by employers.
What Will I Learn?
You will learn to:
- Be motivated to constantly improve your skills and techniques when dealing with customers
- Improve communicative skills and become much more effective in various situations
- Be able to obtain customers’ feedback and utilize it in the future
- Learn how to react in problematic situations: what phrases to say and what to avoid
- Create desired company image
- Maintain customers satisfaction
Who is the target audience?
This course is excellent for all workers who have contact with customers, especially public servants, retail workers, and hospitality workers. Also, this course will be very useful for entrepreneurs, business managers, business owners, and other people who want to improve their skills in the field of professional customer service and effective product sales.
No requirements are needed to start this course. If you have some experience in a field of customer service, you will certainly find many new, useful, and interesting information.
Step-by-step guide on how to activate this product-> Alison Activation Guide