Learn more about developing your supervisory skills.
In the Diploma in Supervision you will learn all the particulars about effective supervision from the basic supervisory skills to managing uncivil behaviour in the workplace.
The course begins by teaching you about the basic skills of supervision including the qualities of a great supervisor and the principles of leadership. You will learn about the importance of trust between a supervisor and his/her supervisees, and then advance to learning about communication techniques in the workplace and how to improve your listening skills.
Next, the course focuses on different theories of motivation from Maslow’s Hierarchy of Needs to the ERG theory. The course also presents information on the ladder of inference and how to establish performance expectations with supervisees.
The final section of this course details how to effectively manage difficult situations that may arise in the workplace. You will study how to handle uncivil behaviour in the workplace and techniques for avoiding grievances. You will also learn about the different types of groups, and how to build and maintain cohesive teams.
This course will be of great interest to professionals working as supervisors and who want to improve their supervision skills, and anyone wanting to progress into the field of supervision.
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