English for Tourism - Hotel Reception and Front Desk
English is the main language of international communication and is essential for people working in the tourist industry. This course introduces the English vocabulary necessary for working at a hotel reception or front desk. The first section explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. The following section describes the steps involved in check-in and check-out as well as the vocabulary and expressions needed for these procedures. The final section explains how to resolve customer complaints with helpful and non-offensive phrases. This course is ideal for tourism and hotel workers who wish to advance to an intermediate level of English with a focus on the travel and hospitality industries. It will also be of interest to people with a basic level of English who wish to improve their English vocabulary.
2. When you are logged into your account, navigate to the course here: English for Tourism - Hotel Reception and Front Desk3. Study the course at your own pace.4. When you have successfully completed the course and passed the course assessment with a score of 80% or higher go to alison.com/shop 5. Locate the course in your list of completed courses and add the product you have purchased to your cart using the "Add to Cart" button.6. On the right side panel click "Have a voucher code?" and enter your voucher code.7. Press the "Proceed to Checkout" button.8. Fill out your details in the checkout and complete your order.