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The course Diploma in Alternative Dispute Resolution offers you a comprehensive review of dispute resolution, and covers topics such as common causes of conflict and how to overcome them, negotiation skills, and a guide to alternative dispute resolution practices and procedures.
Conflict is not always negative and it is important to acknowledge that some conflict can lead to productivity. You will learn about conflict-handling styles that can help you to overcome disputes that arise in your work and personal life and about the optimum level of conflict necessary for high performance. You will also learn tips for negotiation success, the five stages of negotiation, and how you can effectively negotiate with people from different cultures without insulting cultural traditions.
There are many ways to overcome disputes and you will learn about alternative dispute resolution (ADR) as a method of conflict resolution. You will learn about ADR practitioners, the most common methods of ADR, and background conditions that are necessary for a successful ADR program. You will also examine case studies to get a full understanding of how ADR programs can be catered to different situations.
This course will be of great interest to all professionals who are working in both the public and private sectors, and who are involved in conflict analysis, and management and resolution processes. It will also be of interest to learners who want to study mediation and other non-adversarial dispute and conflict resolution processes.
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